Archives: Tweets
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Packing sunglasses for London next week. Mostly in the spirit of ‘be ready for anything’ weather wise – not really
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travel staff & systems seeing overnight flight + early morning arrival itineraries should automatically offer early check-in to your room
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@elreiss all the form errors locked out my account, so I had to check in manually, then call support: so
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Delta.com throwing log in errors, JavaScript errors, form validation errors – like amateur hour at transaction flow automation
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And Delta.com doesn’t work with Firefox? Really? Never heard of it, I guess…
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So many service design gaps in Deltas check-in: I have to reenter my confirmation # despite following the link in
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heck-in experiences= the common cold of process UX: not complex, consistently unpleasant, unlikely to improve fundamentally any time soon.
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@kaleemux @katecrawford no doubt. but if you’re close to the space b/c of role, you should *already be saying all