Archives: Tweets
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Sounds just like design. Or engineering. Or making really anything. twitter.com/jmj/status/999…
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RT @net_science: Addressing the minimum fleet problem in on-demand urban mobility nature.com/articles/s4158…
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Cars are like everything else retail. twitter.com/mediajunkie/st…
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It’s worse than that. I have to chase people repeatedly just to try to get them to take my money.
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Of course. Broken models need to be replaced – I’d happily pay to retrain these folks to do something else
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This is the best service and engagement model the industry has come up with: take the worst aspects of –
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I had more professional discretion when I supervised a pizza shop at 19.
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They want you to *come in person* to sit at a beige table, and dicker with a junior sales person
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It’s like 1998 at car dealers. They have a ‘digital person’. They can’t read email. Or connect an email to
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You can tell everything about cars – finding, buying, insuring, financing, owning, maintaining, selling, disposing – is a disguised structural