attn #servicedesigners: common failure point for all those fancy multi-channel #customerjourneys = crappy tier-zero bots w/out human back-up
by
joe lamantia
–
Joe Lamantia.org
experience design, product development, business & technology
by
–
experience design, product development, business & technology
by
–
attn #servicedesigners: common failure point for all those fancy multi-channel #customerjourneys = crappy tier-zero bots w/out human back-up