Archives: Tweets
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way to ruin the iphone 5 activitation experience, ATT: I’m wasting an hour fixing the info you have on file for my old phone
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ah – i see i’ve been unjust in my criticism. from the random mis-spellings in this chat, I’m plainly dealing with a human. or a devious fake
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@markmadsen @dancohen you’ve got the basis for a nightmare / dystopia / black satire cross-media franchise of epic proportions right there
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AT&T support ‘live chat’ currently failing all 3 aspects of the (robot) service design triangle: neither smart, nor fast, nor personable…
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@WebEx thank you. now – could you make the product easy to use…?
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the (service) robot design triangle: smart, fast, personable. get at least one of these right, or fail customer experience 101.
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att has the wrong device on file for my account. how is that possible? they gave me the phone in the first place…
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@daveixd there’s also value in the discipline / theory / fundamentals role of education. question is, what’s the right balance?
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RT @umairh: Left vs right, Coke vs Pepsi, burgers vs fries. A tired false debate built in and for the industrial age.