Archives: Tweets
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Sounds just like design. Or engineering. Or making really anything. twitter.com/jmj/status/999…
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RT @net_science: Addressing the minimum fleet problem in on-demand urban mobility nature.com/articles/s4158…
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Cars are like everything else retail. twitter.com/mediajunkie/st…
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It’s worse than that. I have to chase people repeatedly just to try to get them to take my money. Sure sign of a tax / subsidy / politically driven structural failing model is when incapable entities are still in business. twitter.com/steveportigal/…
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Of course. Broken models need to be replaced – I’d happily pay to retrain these folks to do something else / better / different – and help them make a living for their families. twitter.com/livlab/status/…
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This is the best service and engagement model the industry has come up with: take the worst aspects of – literally – horse trading, add the rote bits of commodified sales, add a dash of quantitative finance, and finish with a puff a digital smoke-screen.
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I had more professional discretion when I supervised a pizza shop at 19.
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They want you to *come in person* to sit at a beige table, and dicker with a junior sales person – someone who literally can’t make a decision that costs more than $65 dollars without approval from a manager.
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It’s like 1998 at car dealers. They have a ‘digital person’. They can’t read email. Or connect an email to a phone interaction with the same customer. They have group email addresses. They want to fax. They have to mail you things to sign and return.
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You can tell everything about cars – finding, buying, insuring, financing, owning, maintaining, selling, disposing – is a disguised structural tax by how bad most actors in the car ecosystem are at performing the basics functions of their positions.